Effective Date: 12/5/25
Last Reviewed: 12/5/25
1. Introduction
Henley Offshore Financial Services Limited ("HOFSL") and Henley Offshore Mortgage Services Limited ("HOMS") are committed to protecting your personal information. This Privacy Notice explains how we collect, use, retain, share, and protect personal data in accordance with the Data Protection (Jersey) Law 2018 ("DPJL").
2. Who We Are
- Henley Offshore Financial Services Limited provides investment and financial advisory services and is regulated by the Jersey Financial Services Commission in the conduct of investment business.
- Henley Offshore Mortgage Services Limited trades as The Mortgage Shop and provides mortgage and private finance services. It is not regulated by the JFSC.
Registered Address (for both entities):
2-6 Church Street, St Helier, Jersey JE2 3NN
3. What Information We Collect
We may collect and process the following types of personal data:
- Identification data (name, date of birth, nationality)
- Contact details (email, phone, address)
- Financial details (income, assets, liabilities, credit history)
- Employment and professional data
- Information about dependents or beneficiaries
- Health or lifestyle information (where required for protection products)
- IP address and device data (for website use)
4. How We Use Your Information
We process your personal data to:
- Provide investment or mortgage-related services
- Conduct suitability assessments and provide advice
- Fulfil legal and regulatory obligations (e.g. anti-money laundering checks)
- Manage our business relationship with you
- Send newsletters and mortgage bulletins (where you’ve opted in)
- Maintain internal records, analysis, and business improvement
5. Legal Basis for Processing
We process personal data under the following legal grounds:
- Performance of a contract (e.g. providing advice)
- Legal obligations (e.g. regulatory or tax reporting)
- Legitimate interests (e.g. service development, client support)
- Consent (e.g. for marketing communications or special category data)
6. Sharing Your Information
We may share data with:
- Regulatory authorities (e.g. the JFSC)
- Third-party service providers (e.g. IT support, compliance screening)
- Professional advisers (e.g. auditors, legal counsel)
- Mortgage or product providers (with your consent)
We will never sell your personal data.
7. International Transfers
If we transfer your data outside Jersey or the EEA, we ensure appropriate safeguards are in place (e.g. standard contractual clauses or equivalent data protection frameworks).
8. How Long We Keep Your Data
We retain personal data in line with the following policy:
- 12 months for pre-sale inquiries with no service provided
- 5 years following mortgage-only advice
- 10 years following investment or protection advice
- Indefinitely for pension transfer advice
Data may be retained longer where required by regulation.
9. Your Rights
You have the right to:
- Access your data
- Rectify incorrect or incomplete data
- Request erasure, where legally permissible
- Restrict or object to data processing
- Request data portability (where applicable)
To exercise any of these rights, contact our Compliance Officer at peter@henleyfinancial.je
10. How We Protect Your Data
We apply appropriate physical, technical, and organisational measures to protect personal data, including secure systems, restricted access, and encryption where required.
11. Data Breach Notification
In the event of a personal data breach likely to result in risk to your rights or freedoms, we will:
- Notify the Jersey Office of the Information Commissioner (JOIC) within 72 hours (if required), and
- Inform you where necessary.
12. Cookies and Website Tracking
What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and collect information about user behaviour.
How We Use Cookies
We use cookies to:
- Enable core site functionality
- Understand how users interact with our site (e.g. Google Analytics)
- Improve site performance and user experience
Cookies do not collect personal data unless you actively provide it (e.g. by submitting a form).
Types of Cookies Used
- Essential cookies – required for the website to function
- Analytical cookies – used to gather usage statistics and improve content
- Third-party cookies – may be used by embedded features (e.g. videos, maps)
Cookie Consent
You will see a cookie notice when you visit our site. By continuing to use the site, you consent to our use of cookies as described in this policy. You can control cookies through your browser settings
13. Contact Us
Compliance Officer
Henley Offshore Financial Services Limited
Email: peter@henleyfinancial.je
Telephone: +44 1534 789 830
14. Complaints
If you have concerns about our use of your data, you may contact the Jersey Office of the Information Commissioner (JOIC):
Website: www.jerseyoic.org
